This page explains how payments work, when refunds may apply, and how to understand and use the travel information we provide.
By purchasing or using our service, you confirm that you have read and understood these policies.
1) What you're buying
When you purchase access, you receive a digital travel planning product generated by our system, which may include (depending on your plan):
- a personalized itinerary/route structure (day-by-day)
- curated locations matched to your preferences
- access inside the app (including offline access on your device, where available)
- export/share links and integrations (for example, Google Maps / My Maps links)
This is a digital service. It is not a guided tour, not a booking agency, and not an emergency or safety service.
2) Payments (Stripe)
2.1 Payment processor
All payments are processed securely via Stripe. We do not store your full card details on our servers.
2.2 When you are charged
You are charged at the time you confirm your purchase in the Stripe checkout.
2.3 Currency, taxes, and fees
The checkout will display the final amount before you confirm payment. If VAT/taxes apply, they will be shown in the checkout or on your receipt (where applicable).
2.4 Receipt and proof of purchase
After a successful payment, you will receive a Stripe receipt/confirmation (typically by email). Keep it — it contains transaction details that help us locate your purchase if you need support.
3) Refund Policy (14 days)
We aim to be fair. If you purchased and the product is not what you expected, you may request a refund under the conditions below.
3.1 Standard refund window
You may request a refund within 14 days from the date of purchase. Refunds apply to paid access/purchases made through Stripe for our digital service.
3.2 Valid reasons for a refund (examples)
We may approve refund requests within 14 days when there is a material issue with the service, for example:
- Access not delivered after successful payment (and we can't fix it promptly).
- Major technical malfunction that prevents normal use of the purchased features.
- The generated itinerary contains significant logical errors that make it clearly unusable (e.g., broken day structure, missing key outputs that were promised, or repeated/incorrect route construction), and we are unable to correct it within a reasonable time.
- The delivered content is materially different from what was described on the checkout page.
3.3 "I changed my mind"
If you simply changed your mind, no longer need the product, or did not verify information before traveling, a refund is not guaranteed.
We review these cases individually and may decline requests where the product has been substantially used or where there is no material service issue.
3.4 What to include in your request
To help us resolve your request quickly, contact us at [email protected] and include:
- the email used for purchase (or your account email)
- purchase date
- Stripe receipt / payment reference (if available)
- a short description of the issue and (if possible) a screenshot
We will review and respond as quickly as possible.
3.5 Important note about digital products
Because this is a digital product/service, access is typically delivered immediately. We still offer a 14-day request window, but we may decline a refund in cases of abuse, fraud, or excessive use that indicates the product has been fully consumed (for example, repeated mass exporting/regenerations intended to copy the full dataset and then refund).
Translation: we're not here to trap anyone — but we also won't sponsor "download everything and chargeback" behavior.
3.6 How refunds are issued
Refunds are issued via Stripe to the original payment method whenever possible. Timing depends on your bank/card provider (often a few business days after processing).
3.7 Chargebacks
If you file a chargeback without contacting us first, we may suspend access while the payment dispute is resolved. If you're stuck — message us. It's usually faster and less painful for everyone.
4) Accuracy & Content Disclaimer
⚠️ Very important: We work hard to provide high-quality, useful travel information — but we cannot guarantee that every detail will always be correct or up-to-date.
4.1 No guarantee of availability or opening status
Locations and services can change without notice. For example:
- opening hours and seasonal closures
- pricing (tickets, parking, ferries)
- access restrictions, construction, trail conditions, road closures
- weather and safety warnings
- private land rules or local regulations
Because of this, we cannot guarantee that every location will be open, accessible, or suitable at the time you visit.
4.2 You must verify before visiting
You agree to verify critical details before you go — especially:
- opening hours and seasonal status
- safety restrictions and trail conditions
- transport/ferry schedules (where relevant)
- parking rules, fees, and local access limitations
4.3 We help you verify fast
Where possible, we provide the most direct path to verification (for example, links to official websites, map listings, or trusted sources) so you can confirm details in minutes — not hours.
5) You are in control: edit, replace, regenerate
Our service is built like a constructor: it's designed to be flexible.
5.1 Replace locations anytime
If a location becomes unavailable (or you just change your mind), you can remove it and swap it for another option from the list.
5.2 Regeneration and improvements over time
Each generated route reflects the product version and data available at the moment you generated it. If we release improvements later, you can regenerate to get a more refined result.
5.3 "If my route looks imperfect today…"
If your trip is not happening immediately, don't panic. Early versions may still have rough edges, and we continuously improve the engine based on real feedback and discovered issues.
As the product improves, you can simply regenerate and get the newest logic/features — without losing access.
5.4 Updates for existing customers
If your purchase includes updates, you keep access to the latest product improvements that are included in your plan. In practice: when something gets better, you don't need to "rebuy the same thing" just to benefit — you regenerate and move on.
6) Third-party services (Google Maps, ferries, etc.)
Our product may display or link to third-party platforms (for example, Google Maps). Those services are controlled by their own providers. We are not responsible for:
- outages, errors, or changes in their apps/APIs
- changes in map data or place listings
- differences between estimated route times and real conditions
7) Limitation of liability
We are not liable for losses caused by:
- inaccurate or outdated third-party information
- closed locations, schedule changes, weather disruptions
- travel delays, missed bookings, or route changes
- user decisions made without verifying critical details
To the maximum extent permitted by law, our total liability is limited to the amount you paid for the service.
8) Changes to these policies
We may update this page to reflect product, legal, or operational changes. The version that applies to your purchase is the version published at the time of purchase (unless the law requires otherwise).
9) Intellectual property & permitted use
All content on gowme.travel — including but not limited to location data, place descriptions, pricing information, route algorithms, images, and software — is the property of GOWME AS and is protected by copyright and database rights under applicable law, including EU Directive 96/9/EC.
9.1 Personal use only
Your purchase grants you a personal, non-transferable, non-exclusive license to use the generated trip plan for your own travel. You may not use the service or any data obtained through it for commercial purposes, including but not limited to reselling, redistributing, or creating competing products or services.
If you are interested in using our service or data for commercial purposes (travel agencies, tour operators, media, etc.), please contact us at [email protected] to discuss licensing.
9.2 No public redistribution
Publishing or sharing detailed location data obtained through gowme.travel (such as pricing, GPS coordinates, curated descriptions, or route details) on public platforms — including social media, blogs, forums, or other websites — is not permitted without prior written consent from GOWME AS. Sharing your personal travel experience or mentioning the service is, of course, welcome.
10) Contact
For refunds, billing questions, or content corrections, contact:
(Include your purchase email)
GOWME AS — Org. nr. 836 994 922, Norway